Orders Shipping Returns
We accept Bank Transfer, Paypal or Credit Card through Paypal Express.
Online Shop / Orders
All products shown on this site can be purchased through our online shop with the exception of our medium to x-large natural jute bags. Please contact us for a quote on these items. We order these into stock on a 'per order' basis. Should you wish to make a purchase for the jute bags, we will forward an invoice to you via email.
If the item or items you wish to purchase are displaying 'out of stock' please contact us with your interest and we will advise the approximate stock arrival date. In addition, we can make a note to contact you and advise when back in stock!
Pick-up or Delivery
We are located on the south side of Brisbane, 10 mins from Mt Gravatt. If you are local and wish to save on postage, you are welcome to collect your order. Please select 'Collect from our Brisbane showroom' before submitting your order with us online. We will confirm our address and a suitable collection date via email once your payment and order is received.
We only deliver within Australia. No overseas orders sorry. Our items are delivered to your door via Courier Service or Australia Post. If it is not safe for your order to be left at your front door, we strongly suggest you provide a business address or relative's address where somebody is able to receive your goods.
Please see our approximate delivery timeframes further down this page.
From the date you have made payment and submitted your order, please allow 1-2 business days for your order to be processed prior to posting of your goods. This includes our ready made labels and tags which are posted from our office. However, this does not apply to our personalised and printed items as these are posted from our designer.
Personalised labels, tags and placecards should arrive within 5-10 business says from the date 'approval' has been received for your proof. This timeframe covers printing, processing and posting time.
Non-personalised printed items should arrive within 5-10 business days from the date payment is received.
All printed items will be sent direct from our supplier via express post. If you have ordered other products please note they will be posted from Brisbane and will arrive separately from your printed items. Should you have any questions about our processing times, please don't hesitate to contact us.
Express Post and Urgent Orders
We only offer Express Post for lightweight and non-glass products. Sending glass and heavy items via Express Post is very expensive so we offer you the choice of courier or regular post as the delivery cost is more economical.
Most cities are often 'next day delivery' for Express Post although this is not always 100% guaranteed especially during peak periods. As a general rule it's best to allow up to 2 business days for express post to cities and surrounding suburbs. Although places like Perth or rural towns often take a minimum of 2 business days or longer depending on the zones they are in. Please take into account that if you order on a Monday and choose 'express post' your order is not necessarily delivered the next day. This will depend on the time of day your order is placed and size of your order etc. We allow up to 1-2 business days for processing time in addition to the delivery time. Should you require a product urgently and need guaranteed delivery by a particular date please contact us so we can do our best to make this possible. Express Post can be offered for any of our products if you are happy to pay extra.
Courier Service and Regular Post
Please view the table below for approximate delivery timeframes via Courier and Regular Post sending from Brisbane to capital cities and surrounding suburbs. The timeframes given below do not include processing time. Slight delays may occur during peak periods. Rural areas will take longer. For example, our courier estimates Wagga Wagga is 2-3 business days, Cairns is 3-4 business days or Broome WA is 7-10 business days. Please contact us should you require an ETA.
|Location||Approx ETA by Courier||Approx ETA by Regular Post|
|Brisbane||1-2 business days||2 business days|
|Sydney||1-2 business days||3 business days|
|Canberra||2-3 business days||3-4 business days|
|Melbourne||2-3 business days||3-4 business days|
|Adelaide||3-4 business days||4-5 business days|
|Perth||4-6 business days||5-7 business days|
|Hobart||5-9 business days||5-7 business days|
|Darwin||12-14 business days||6-10 business days|
Damaged and Faulty Goods
We take extra care to package our glass jar and other fragile products securely using quality cardboard boxes, dividers, foam fillers or bubble wrap packaging. Very rarely do breakages or damages occur to any of our products in transit. Should some or all of your items arrive broken, damaged or faulty, please notify us within 14 days of receiving your goods. As long as photo evidence is received, we will replace and post free of charge.
In some instances, we may need the damaged or faulty goods returned (for eg if the product is still usable) and therefore the postage cost will be covered for this (either we will arrange a courier to collect or we will cover all postage costs for you to return). We suggest you open and check all items as soon as received.
Refunds / Returns
If you are not satisfied with your purchase we do offer refunds for most of our products (listed below) within 14 days of receiving your goods. Your reasons may include the following: wrong size ordered, not what you expected, no longer required, faulty product or damaged goods received. Unless there is a fault with the product or items have been received damaged, we do not offer a refund for the postage cost originally charged (only the value of the items being returned). The postage to return your items will be at your own cost. In the event we have supplied the incorrect product we will cover the postage cost for the items to be returned and arrange for the correct product to be posted.
All items must be in original 'new' condition and a refund and notification will be given once items arrive safely. We also offer 'product exchanges' if you would like to order a different item in replacement of those items being returned. Please contact us should you wish to return a product and/or receive a refund etc.
We offer refunds and accept returns for:
- Glass Jars and Bottles
- Vases (must include original individual box packaging)
- Olive Oil Bottles
- Hessian and Jute Bags
- Table Runners
- Natural Twine
- Ready made Labels and Tags only
Unfortunately, refunds are not offered for any of the items listed below since they are unable to be returned to our designer. However, a refund may be offered if there is a fault with your product or damages have occurred in transit.
Refunds are not accepted if a printing error has occurred due to incorrect print details given by customer. A proof is sent for your approval prior to printing. Changes can be made to first proof if required. What is 'approved' by the customer is what is printed. It is the responsibility of the customer to proof read carefully before giving approval to print.
We are unable to offer refunds for:
- Personalised Labels
- Other printed labels (not personalised)
- Personalised Tags
- Other printed tags (not personalised)
- Printed Placecards and Name Tags
- Dessert Buffet Signs and Table Numbers
Glass Jars Information
All of our glass jars with lids are 'food grade' and suitable for preserving. They each come with a standard metal twist lid with a high acid resistant inner coating to assist sealing the lid to the jar (suitable for hot or cold fill). They are supplied in 'brand new' condition however they are not sterilised. If you wish to use the jars for preserving (eg jam, chutney) we recommend they are cleaned appropriately to remove any unseen manufacturing residues before filling.
Suitability of 'filling' for intended use remains the responsibility of the buyer. We accept no responsibility for problems which may occur during the process. We suggest a 'test run' by making a small few to ensure the lids seal correctly before making a large batch. Please refer to Google or a preserving guide for appropriate sterilising and preserving methods.
Should you have any issues and believe you have followed all instructions, please contact us with your feedback. Our jars are sourced from a reputable wholesaler supplying jars to the food industry.